FAQ

FAQ'S

 

GENERAL QUESTIONS

 

HOW DO I READ MY SERIAL NUMBER?

Looking for information on a saddle that you currently own or a used saddle that you are looking to buy or sell? We have historical information on saddles going back to 2006 available in our searchable archive, found here.

Please note that our phone, chat, and email representatives do not have any further information, beyond what is available on this page. 

WHAT KINDS OF WARRANTIES ARE AVAILABLE?

SADDLES
  • Tree
  • 10-year warranty within the intended use.
  • XP models (roping tree style) have a lifetime warranty within intended use.
  • Saddles built before 2006 have a 5-year tree warranty from the date of original purchase.
  • Silver
  • 1-year warranty within the intended use.
  • Workmanship
  • 1-year warranty within the intended use.
TACK
  • 45-day warranty within the intended use.
FILING A WARRANTY CLAIM

Please get in touch with [email protected] or 800-531-3600 for any questions on product warranties.

HOW DO I FILE A WARRANTY CLAIM?

Please get in touch with [email protected] or 800-531-3600 for any questions on product warranties. You will need the item number and photos of the damage to the item, and it is recommended that you have your receipt.

DO CIRCLE Y HAVE ANY RECALLS?

There are not any current Circle Y recalls, and there have not been any recalls on our saddles, trees, or other products.

We’re committed to making quality products that are safe for horses and riders and put a lot of time and energy into our product designs and testing. Any recalls will be addressed as quickly as possible, and buyers will be informed so that they can return any recalled products for replacement items of equal value.

CAN I PURCHASE DIRECTLY WITH CIRCLE Y?

Yes, you can purchase Circle Y Saddles directly through our website.

What do the different saddle specifications mean?

 

HORSE FIT QUESTIONS

MULE TREE & QUARTER HORSE TREE DIFFERENCE?

The difference is in the “rock” of the trees. The rock is the contour of the bar of the tree, and the back of the horse or mule, from front to back. Typically, mules have a straight back with very little rock. They inherit this conformation trait from their donkey parent. Horses have more contour or sway in their back when compared to a mule. Horses can range from straight-backed (some may use mule trees) to extreme rock (swaybacked).

WHAT SEAT SIZE DO I NEED?

Seat size is highly subjective and depends on your height, weight, body type, type of saddle, riding discipline, and personal preference. We always recommend a little extra room in the seat over a seat that’s too snug.

How do I get help assessing my saddle fit?

To help us assess your saddle fit as accurately as possible, please send the following 360° videos to our Customer Service team at: [email protected]

  • Horse only

  • Horse with the pad only

  • Horse with the saddle and pad

  • Horse with the saddle only

For each video, please make sure your horse is standing naturally on level ground with their feet square. Slowly walk around your horse so we can clearly see them from all sides, and make sure the entire horse is visible in clear, well-lit footage.

These videos give our team the best view of how the saddle and pad sit on your horse and help us provide more accurate saddle-fit guidance.

Once your videos are ready, email them to our Customer Service team for review.

How to know which tree fit is right for my horse?

Start by looking at your horse’s overall conformation, including wither definition, shoulder width, body type, and back length.

As a general guide:

  • Regular Tree: Best suited for more refined or narrower horses with more defined withers.

  • Wide Tree: Best suited for broader, foundation-type horses with rounder withers.

  • Extra Wide Tree: Best suited for very broad horses with a wide overall build and round withers.

Tree fit should always be evaluated together with the horse’s full conformation, not by wither shape alone.

What horse type is a Regular Tree designed for?

A Regular Tree is generally designed for horses with more defined withers and a moderate overall build.

This may include horses that are:

  • More refined or narrower through the body

  • More defined through the withers

  • Less broad through the shoulders and back than a foundation-type horse

A Regular Tree is typically a better starting point for horses that do not have a particularly wide or round build.

How does a horse’s conformation affect saddle fit?

Your horse’s conformation plays an important role in determining saddle fit. When evaluating fit, consider the horse’s:

  • Wither definition

  • Shoulder width

  • Overall body type

  • Back width

  • Back length

A horse with a narrower build and more defined withers may need a different tree fit than a broad, round, foundation-type horse.

How do I choose skirt length for my horse?

Skirt length should be based primarily on your horse’s back length.

A standard or longer skirt may work well for a horse with an average-to-longer back when there is enough room for the saddle to sit properly.

For a shorter-backed horse, consider a short or round skirt, regardless of whether the horse needs a Regular, Wide, or Extra Wide tree.

Does a short-backed horse need a short skirt?

In many cases, yes. A short or round skirt can be a better option for horses with shorter backs because it reduces the overall length of the saddle.

Tree width and skirt length should be considered separately. A horse may need a Wide or Extra Wide tree while still benefiting from a shorter skirt because of their back length.

Difference of Regular, Wide, and Extra Wide tree?

The primary difference is the type of horse conformation each tree is generally designed to accommodate.

  • Regular: More refined or narrower horses with more defined withers.

  • Wide: Broader, foundation-type horses with rounder withers.

  • Extra Wide: Very broad horses with a wide overall build and round withers.

These are general guidelines, and the horse’s entire conformation should be considered when choosing a saddle.

How do I know if my fit is too wide or narrow?

TOO WIDE
If the front of the saddle is resting on your horse's withers or if there is only room for one finger between the withers and the gullet, that's a good sign the saddle is too wide, and a narrower tree is needed to distribute the rider’s weight.


TOO NARROW
If the front of the saddle is perched up on the horse's withers that's a good indicator that the saddle is too narrow, and a wider tree may be needed.

SWEAT MARKS
Sweat patterns can give an indication of how the saddle fits. Ideally, the sweat pattern will be even, without dry areas that indicate pressure points, areas where the hair has been rubbed off, ruffled hair, or swirl marks than indicate excessive movement. Keep in mind that damage from past saddle fit issues can cause areas of dry spots or white marks. Ask yourself: has this horse ever sweated there before? Is my brand-new wool 
pad doing its job and soaking up the sweat?

All saddle trees are built to fit the average build. If your horse's conformation is outside of average, he'll need a pad solution to create a better saddle fit.

 

ONLINE ORDERS

HOW SOON WILL MY ORDER SHIP?

Great question! We use flat-rate shipping, and all packages ship from the shop in Yoakum, Texas. Shipping times vary from about 4-7 business days, depending on where the items are going, but some packages may take longer to arrive based on distance and weather, among other factors.

All in-stock items ship within 2-3 business days of availability, meaning if your item is in stock we will ship it in 2-3 business days. If the item is out of stock it will show on your order once processed. The status will show 'Backordered' and the date we are expecting to have the item ready to ship will be shown next to the item in the email body.

CAN I SHIP MY ORDER TO A DIFFERENT ADDRESS?

No. We require the shipping address and billing address to match in order to reduce fraud. We're sorry for any inconvenience this may cause.

DO YOU OFFER CUSTOM ORDERS?

Yes! We offer custom orders on our saddles, tack, and pads. Contact our team to discuss your custom order. All custom orders are subject to nonrefundable deposits and are not eligible for returns, exchanges, or cancelation after production has begun

WHAT IS YOUR RETURN POLICY?

Please note that our return policy is exclusive to this website; policies may vary by dealer. Any stock item purchased on our website may be returned with an RA number within 30 days of receipt, as long as it remains in new, unused condition. Some exclusions apply. Shipping is nonrefundable.

DO YOU OFFER INTERNATIONAL SHIPPING?

Thank you for considering one of our products!

While we have dealers selling our products around the world, we are not able to accept international orders on this website. Please check our Circle Y Dealer Finder for dealers near you.

 

Saddle & Tack Care

HOW SHOULD I CARE FOR MY LEATHER PRODUCTS?

The life of the leather depends upon the care you give it. Most saddles experience the rigors of the environment, and proper care is essential to prolong their life. It is important to regularly clean your saddle and treat the leather with the best oils and leather conditioners available to you. After you ride, or if your saddle gets wet, clean all leather parts that were exposed to sweat and moisture, let dry naturally, and oil. Do not use artificial heat or direct sunlight to dry leather, this will burn it, and it may become brittle and lose its strength. Leather that has been burned through this process should no longer be used.

DO YOU OFFER SADDLE REPAIRS?

Yes, we offer saddle and tack repair and cleaning exclusively on our products. Please contact [email protected] or 800-531-3600.

Please have your item number, photos of any damage, and saddle serial number available which is found under the onside seat jockey.

 

COMPANY

HOW DO I REQUEST A SPONSORSHIP OR DONATION?

We greatly value all horse enthusiasts, from riders who are just getting started to those who have a large following and championship record, those who work for non-profit organizations, and those who host charitable events. Each member of the global horse community plays an important role, and we love to be involved. See our application or read more for additional information.

Application: Sponsorship Requests | Circle Y

HOW DO I BECOME AN AUTHORIZED DEALER?

Information on becoming an Authorized Circle Y Saddles, Reinsman Equestrian, High Horse Saddles, and Tucker Saddlery dealer is available upon request through our team. To be considered, a candidate must be a tack retailer who has a permanent retail storefront open to the general public during “typical” retail hours and must be interested in carrying a full line of saddles and tack. For more information please contact [email protected] or call us at 800-531-3600 from 8:00 am to 5:00 pm, Monday through Friday, central time.

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