General

What seat size do I need?

Seat size is highly subjective and depends on your height, weight, body type, type of saddle, riding discipline, and personal preference. We always recommend a little extra room in the seat over a seat that’s too snug. For more information, click Read More.

How do I read my serial number?

The first step in finding information on your saddle, or a used saddle that you're interested in, is to determine the year the saddle was built. Read more to discover how and learn how to read the numbers.

How do I file a warranty claim?

Please contact orders@circley.com or 800-531-3600 for any questions on product warranties. You will need the item number, photos of the damage to the item, and it is recommended that you have your receipt.

Do you offer saddle repairs?

Yes, we offer saddle and tack repair and cleaning exclusively on our products. For repairs on Circle Y, High Horse, Tucker Saddlery, or Reinsman Equestrian products please contact orders@circley.com or 800-531-3600.

Please have your item number, photos of any damage, and saddle serial number available.

What kinds of warranties are available?

Most products come with robust warranties, with decades of experience and product knowledge we are able to confidently stand behind the items that we make. Warranties apply to the first owner and begin when the product is purchased from an authorized dealer, they are not transferrable. Read more for specific information.

Does Circle Y have any recalls?

There are not any current Circle Y recalls, there have not been any Circle Y recalls on our saddles, trees, or other products. We’re committed to making quality products that are safe for horses and riders, and put a lot of time and energy into our product designs and testing. Any recalls will be addressed as quickly as possible, and buyers will be informed so that they can return any recalled products for replacement items of equal value.

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