WEBSITE POLICIES: Return | Privacy | Terms & Conditions
Return Policy: Stock Items | Non-Stock Items

Stock Items
We want you to love everything you purchase from us. If you aren’t delighted with an item, you can return a product within 30 days from delivery and we will refund the purchase price. If you’re purchasing a saddle, we understand this is a huge investment and recommend you’ve read the Saddle Fit Guide to help ensure you’ve ordered the correct fit for you and your horse.

PRODUCT CONDITION:
All products must be shipped back in new, unused condition. That means no scuffs, scratches, dirt, or horse hair. Don’t ride that saddle – not even just a few laps around the arena! Do include all original packaging and tags.

SHIPPING COSTS:
Shipping charges from the original order are non-refundable.
Return shipping is your responsibility and non-refundable.
Email us at weborders@saddleshowroom.com for a return shipping label – this saves you money because we pass on our shipping discount to you.

Ship to this address:
Saddle Showroom
1708 N. South St.
Yoakum, Texas 77995

REFUNDS:
The refund will be for the full value of the returned items, unless otherwise noted. Shipping and handling fees will not be refunded. Credit for returned items will be applied to the credit method that was used to make the purchase. Returns will be applied to the purchasing credit card within 5 to 10 business days of the date that the return is accepted by us.

EXCHANGES & CANCELLATIONS:
We strive to make your exchanges as hassle free as possible. Please contact customer service and we will be happy to personally handle your exchange process for you.
weborders@saddleshowroom.com
361-293-6286
Cancellations on stock items can be made at any time up until the item ships.

DEFECTIVE PRODUCTS | INACCURATE DESCRIPTIONS | WRONG ORDER:
If the return is due to defective products, inaccurate product descriptions, or an incorrect order, contact us to initiate the return and we will email you a return shipping label. Defective items will be replaced with the exact same product with no additional shipping cost to you or we will give you a refund that includes the original shipping fee. We require an emailed photograph of the defect to decide if the item qualifies. This applies to both stock and non-stock items.

Non-Stock Items
A non-stock item is anything that we are building specifically to your specifications. An example would be a saddle that you selected specific conchos, tooling, or seat material. In other words this item is being made specifically for you. We want you to love everything you purchase from us so we encourage you read the Saddle Fit Guide (Link Here) to help ensure you’ve ordered the correct fit for you and your horse. Because these items are not something we regularly stock and it will be built specifically for you we are unable to accept returns or cancellations once an order is placed. If you have any questions about your purchase please contact us at weborders@saddleshowroom.com.

Online Privacy Policy

Circle Y Saddles, Inc. and Saddle Showroom Inc. are committed to the respect and protection of your personal information and privacy. Please read our privacy policy carefully to get a clear understanding of how we collect, use, protect or otherwise handle your Personally Identifiable Information (PII) in accordance with our website. By using this website, you consent to this Privacy Policy.

PII, as used in US privacy law and information security, is information that can be used on its own or with other information to identify, contact, or locate a single person, or to identify an individual in context. We do not collect personally identifying information about you except when you specifically and knowingly provide it.

Similarly, we collect email addresses and information volunteered by visitors such as product registration, catalog requests, newsletter subscription, contest entries, when you place an order, and supply survey information. We use this information not only for the basic functionality of your online browsing and shopping, but we may also use it to monitor customer traffic patterns and site usage to improve our site design, and thus improve your experience. We may also use the information we collect to occasionally notify you about changes to our web site or to send you mailings or e-mails with information on new products or upcoming events, or special offers we think you might find valuable. Affiliates or partners of ours may also use this information to do the same.

As a visitor to our site, you can always select whether or not you would like to be on Circle Y Saddles, Inc. and Saddle Showroom Inc. email list. Visitors who choose to be on Circle Y Saddles, Inc. and Saddle Showroom Inc. email list and later decide they would not like to receive information may unsubscribe by replying to the email and typing UNSUBSCRIBE or by clicking the UNSUBSCRIBE link at the bottom of any email correspondence.

Shopping on CircleY.com/TuckerSaddles.com/Reinsman.com/HighHorseSaddles.com
In connection with your use of this site and/or your online shopping experience with Circle Y Saddles, Inc. and Saddle Showroom Inc., we need to know certain information like your name, e-mail address, mailing or shipping address, credit card number, and date and expiration, etc. This allows us to process and fulfill your order. Once the order is placed, the credit card will be charged when the items are shipped. Special orders are charged 50% when the order is placed and 50% when the order ships.

We use Authorize.net as our payment gateway provider to process payments which have built-in security measures, including sophisticated encryption and authentication tools, to protect the security of the information that you share with us.

Authorize.net’s secure server software (SSL) provides the complex infrastructure and security necessary to ensure fast, reliable and secure transmission of transaction data. It encrypts all of your personal information, including credit card number, name, and address, so that the information cannot be read as it travels over the Internet.

In connection with your online browsing and shopping experience, Circle Y Saddles, Inc. and Saddle Showroom Inc. may make use of cookies. Cookies are small pieces of information that are stored by your browser on your computer’s hard drive. Our cookies do not contain any identifying information; rather they enable us to provide you with features such as the ability to store items in your shopping cart between visits. Most web browsers automatically accept cookies, but you can usually change your browser to prevent that if you so wish. If you choose to disable cookies, it will turn off some of the features of the site and you will not be able to complete a purchase using Saddle Showroom. You may place an order by calling Customer Service to help you locate a dealer to complete the purchase.

COPPA (Children Online Privacy Protection Act)
Circle Y Saddles Inc. is concerned about the privacy and safety of children when they use the Internet. We do not specifically market to children under the age of 13.

California Online Privacy Protection Act
According to CalOPPA we agree to the following: users can visit our site anonymously and once this privacy policy is created we will add a link to it on our home page. Our Privacy Policy link includes the word ‘Privacy’, and can be easily be found on the page specified above. Users will be notified of any privacy policy changes on our Privacy Policy page and users are able to change their personal information by emailing us.

Fair Information Practices
In order to be in line with Fair Information Practices we will take the following responsive action, should a data breach occur we will notify the users via email within 7 business days.

Additional Information
We may compile aggregate data about site traffic and site interactions in order to offer better site experiences and tools in the future. We may also use trusted third party services that track this information on our behalf. We may transfer your non-identifiable information to third parties. We may also transfer your identifiable information, but only to trusted third parties.

Occasionally, at our discretion, we may include or offer third party products or services on our website. These third party sites have separate and independent privacy policies. We therefore have no responsibility or liability for the content and activities of these linked sites. Nonetheless, we seek to protect the integrity of our site and welcome any feedback about these sites.

We have not enabled Google Adwords on our site but we may do so on the future.
We honor do not track signals and do not track, plant cookies, or use advertising when a Do Not Track (DNT) browser mechanism is in place. We do not allow third party behavioral tracking.

Contact Information:
Circle Y Saddles, Inc.
1708 N. South Street
Yoakum, Texas USA 77995
weborders@saddleshowroom.com
800-531-3600
Updated March 2017

Terms and Conditions
WELCOME TO THE WEBSITES OF CIRCLE Y SADDLES, INC. PLEASE READ THESE TERMS AND CONDITIONS AND ALL ONLINE POLICIES CAREFULLY before accessing, browsing and/or using any portion of this website (this “Site”). These Terms and Conditions apply to all visits to and use of the Site. By accessing and using the Site, you signify your consent to abide by these Terms and Conditions in their entirety, in addition to all other laws or regulations that apply to the Site, the Internet, and the World Wide Web. Additional or different terms and conditions (“Other Terms”) may apply in connection with certain features (e.g. contest entries). These Other Terms are incorporated into and made a part of these Terms and Conditions by reference. If you do not agree to these Terms and Conditions in their entirety, please do not use the Site.

Indemnification
You agree to indemnify, defend, and hold harmless Service Provider, its affiliates, officers, directors, employees, consultants, and agents from any and all claims, liability (including product liability), damages, and/or costs (including, but not limited to, attorneys’ fees) that arise from your use of any of Service Provider’s services.

Errors on Our Site
Prices and availability of products are subject to change without notice. We do our best to ensure correct information is always displayed; errors will be corrected where and when discovered. Circle Y Saddles, Inc. reserves the right to revoke any stated offer, cancel orders, and to correct any errors, inaccuracies or omissions in any stated offer or price, including after an order has been submitted and whether or not the order has been confirmed and your payment processed.

Website Content
All of the content contained in, available through, featured or displayed on the Site, including, but not limited to, information, communications, text, graphics, photographs, images, sounds, moving images, video, illustrations, code and other materials (“Content”), as well as all trademarks, service marks, trade names, logos, trade dress, icons and domain names (collectively “Marks”) located on this Site, are owned by Circle Y Saddles, Inc., or its parent or affiliate entities, its licensors or its content providers. The Content and Marks are protected by copyright, trademark, and other laws and international treaty provisions and may not be used except as permitted in these Terms and Conditions or with the prior express written consent of Circle Y Saddles, Inc. Any unauthorized use by you of any Content or Marks may subject you to civil or criminal penalties. You are authorized to view, display, print and download Content and individual pages from the Site for personal, informational, and non-commercial use only (provided that you retain all copyright and other proprietary notices contained on those pages). You may not remove or modify any of the Content posted on the Site (nor any proprietary notices) and you may not copy, distribute, transmit, display, perform, reproduce, publish, license, create derivative works from, transfer or sell any Content. In the event you download software (including, but not limited to, screen savers, icons, videos or wallpaper) from the Site, the software, including, any files, images incorporated in or generated by the software, and data accompanying the software are licensed to you by Circle Y Saddles, Inc. or its third-party licensor, but Circle Y Saddles, Inc. does not transfer any title to you.

Personal Information and How We Use It
Personally Identifiable Information, as used in US privacy law and information security, is information that can be used on its own or with other information to identify, contact, or locate a single person, or to identify an individual in context. We do not collect personally identifying information about you except when you specifically and knowingly provide it.

Similarly, we collect email addresses and information volunteered by visitors such as product registration, catalog requests, newsletter subscription, contest entries, when you place an order, and supply survey information. We use this information not only for the basic functionality of your online browsing and shopping, but we may also use it to monitor customer traffic patterns and site usage to improve our site design, and thus improve your experience. We may also use the information we collect to occasionally notify you about changes to our web site or to send you mailings or e-mails with information on new products or upcoming events, or special offers we think you might find valuable. Affiliates or partners of ours may also use this information to do the same.

As a visitor to our site, you can always select whether or not you would like to be on Circle Y Saddles, Inc. email list. Visitors who choose to be on Circle Y Saddles, Inc. email list and later decide they would not like to receive information may unsubscribe by replying to the email and typing UNSUBSCRIBE or by clicking the UNSUBSCRIBE link at the bottom of any email correspondence.

Revised March 2017
©Circle Y Saddles, Inc.
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